General terms and conditions of purchase and use

This document is an electronic record examined under the “Information Technology Act, 2000, section 2(t)” and the rules mentioned thereunder.

Further, the document establishes the general ‘Terms & Conditions’ that govern the use of the website (www.beatnik.in) and the purchase of products on it.

We earnestly urge our users to read the ‘Terms & Conditions’ and our ‘Privacy Policy’ carefully before using this website. Any user is obligated to abide by the conditions and policies when using the website (www.beatnik.in) or placing an order on it.

Accessing, browsing, and using the website is directly construed as User’s irrevocable acceptance and acknowledgement of the policies and conditions mentioned hereof. By using this website, the user declares to have carefully read, understood, and agree to comply with these conditions. The website reserves the right to modify the conditions anytime, without prior intimation to the users. It is a user’s responsibility to read the ‘Terms & Conditions’ of the website periodically. Continued use of the website shall automatically be constituted as the user’s acceptance of the modified conditions.

At www.beatnik.in, we endeavour to ensure that every transaction on our website is seamless and easy. We take great pride in adhering to the delivery of the best quality products. If you are not happy or satisfied with your purchase, feel free to browse our easy return and exchange options for any of the items.

Wrong delivery of products/damaged/defective products

All customers are requested to check the invoice and the details mentioned, like the quantity and product, before accepting the package from the courier or logistics provider.

In case the package arrives damaged, or any other discrepancy is observed, kindly leave a remark on the receipt handed out by the courier service or the logistics provider. Ensure that this is done prior to accepting the delivery of the product/parcel.

In case the product you receive is damaged/ has a manufacturing defect/ wrong product, kindly drop us an email at care@beatnik.in within 24 hours of receiving the product. You can call us too (within 24 hours) on 9700700704. Please ensure that the provided email is detailed and includes images of the defects in the product/products delivered to you at your doorstep.

Your purchase is eligible for return or exchange, only if the following conditions are met:

• The product fails to match the item in the order confirmation email/incorrect product delivered
• If the product has a genuine manufacturing defect or quality issue.

Please note: You can exchange products for a different size/color only based on the availability of stock.

If the return/exchange meets the criteria mentioned above, please visit our website or contact our customer care team at the earliest (within 7 days of delivery) along with the following information:

• Order number
• Delivery address
• The reason for the return

Relevant and clear images of the product are required in case a wrong item has been delivered or the product has a prominent manufacturing defect.

Kindly allow us a brief time to look into the request for an exchange. Our quality check team will verify the details and images provided, after which our customer service team will email or contact you for further action.

All products must be received within 5-7 days from the date of advice by our customer service department. Please keep in mind that the product/products must be unused, intact with the original tags in place, and unworn. Returns that are soiled or damaged will not be accepted and returned to the customer.

Incorrect/Incomplete Shipping Address

Kindly note that we are unable to issue any refund if the shipping address provided is incorrect or incomplete. No refunds will be initiated if:

• There are 2 or more failed delivery attempts by the shipping agency
• The package is not accepted/refused by the recipient.
  
  

Delivery

At Beatnik, we aim to dispatch and deliver all orders as quickly as possible. The delivery time stated on the website is only approximate. It is in no way, a guarantee, as third-party factors can lead to unprecedented delays.

Privacy Policy

Beatnik is committed to doing business by adhering to the highest ethical standards. We respect the privacy rights of our customers and prioritise protecting the information collected about them. Our Privacy Policy applies to those using the website and the services. This policy explains how we collect, store, and use the information you provide to us.

Information Collected

When you navigate to our website, we collect all non-personal information such as your IP address, browser type, etc. Likewise, we may also collect personally identifiable information about you to offer meaningful products and services. This information might be gathered from the following sources:

• Information you provide to us by filling out applications or forms available on the website or software
• Information secured from a third-party medium, not limited to social media, email, phone calls, or adverts
• Information transmitted using a mobile device platform to access our website
  
  

Subscription or Registration

We collect all personal information about you when you register or subscribe to our products or services. By registering or subscribing, you consent to the use of your personal data in line with this policy.

The information we gather about you includes the following:

• Your name
• Email address
• Contact details
• Home address
• Shipping/Billing address
• Payment card details
• IP address
• Shopping history

At Beatnik, we may request other information from you after the registration process. This is intended to provide better and more customized services to you. You are required to acknowledge that this information is personal to you.

Kindly note: We may record or monitor calls that you receive from us or make to us. This is for security and training purposes only, and to enhance the services we offer to you or our clients.

Customer Service

We collect information when you interact with Beatnik’s customer service to accurately categorise, respond to customer queries, and investigate breaches of ‘Our Terms.

Use of Cookies

We collect information about your use of online services using cookies.

What are cookies?

Cookies are small files or data sent by us via a web server to your browser, computer, hard drive, or other device that we can access when you visit our website in the future. Cookies help us remember your information and your prior visits. They can help display information on the website that matches your interests, allowing us to provide you with a better user experience.

In the course of optimising the services for our users, we may allow authorised third parties to recognize or place a unique cookie on your browser. Any information provided to third parties via cookies will not be personally identifiable and may provide general information to display relevant advertising and an upgraded user experience.

Social networks

If you follow us or interact with us on any of the third-party social media platforms like Twitter, Instagram, Facebook, Google+, and Pinterest, the information you provide will be subjected to the third-party privacy policy and our privacy policy.

Customer surveys

We may ask you for your opinion on the services and products you have purchased from www.beatnik.in. We might combine the information or answers collected along with the cookies to gather information about you.

Will we disclose your information?

Beatnik will not disclose any personally identifiable information acquired from you on the website.

Exceptions:

• Unless you have opted out of such sharing, we may share personal information in a limited manner with third-party contractors or services that perform on our behalf
• We may share personal information as permitted by law, with companies, credit reporting agencies, or when advised to put forward a response to a valid legal requirement by the State or Federal law.
  
  

You can always direct us not to share personal information with our contractors and service providers by contacting us at care@beatnik.in.

Security Policy and User ID/Password

Our website utilises various information security measures such as internet firewalls, encrypted data transmission, an intrusion detection system, and operating procedures to protect your personal data, accounts, passwords, etc. The information kept is completely confidential unless you have shared your password, ID, and other relevant credentials with others.

If you believe that your user ID and password have been compromised, and you are unable to change your password and user ID, please contact our technical support team at care@beatnik.in.

Acceptance of this privacy policy

You agree to our privacy policy every time you use the website. We may update this privacy policy in the time to come. Please keep a check on the policy each time you use the website and share your personal information with us.

Do you have questions about this privacy policy?

Should you have a question about the privacy policy or website, please drop an email to our customer service department at care@beatnik.in.